Customer Service Certificate

Program Number: 97-106-5
School Year: 2015-2016
Certificate
Campus: Beaver Dam, Fond du Lac, West Bend

Program Description

This certificate prepares students for entry-level customer service positions such as customer service representative or receptionist.

The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.

Individuals interested in this field should enjoy providing information to and resolving issues for customers whether it is in person, using the telephone or on the Internet. They must also enjoy working with a computer to input and access electronic data.

Approximate Costs

Summer

  • $125.85 per credit (resident)
  • $188.80 per credit (out-of-state resident)

Fall/Spring Semester

  • $128.40 per credit (resident)
  • $192.60 per credit (out-of-state resident)
  • *Online students are not charged out-of-state fees.

  • Career Opportunities

    • Prepares individuals as customer service representatives and receptionists.

    Admission Process

    • Submit the college admission application.   
    • Submit the $30 one-time fee.   
    • Meet with Academic Advisor to discuss order of courses and prerequisites (strongly encouraged).   

    Please visit the Admissions page for general information.

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    Courses

    Number Title Crs
    Term 1
    106-101 Customer Service Essentials 3
    106-120 Document Formatting 1
    106-163 Database and Spreadsheet Essentials 3
    801-196 Oral and Interpersonal Communication 3
    Total 10
     

    Academic Planner

    Transfer Opportunities

    Check out the Credit Transfers page for more information.