Information Technology - Technical Support Specialist
Program Number: 10-154-4
School Year: 2015-2016
Associate of Applied Science Degree
Campus*: Fond du Lac
Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.
People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.
Statewide Median Salary for Recent Graduates
- $128.40 per credit (resident)
- $192.60 per credit (out-of-state resident)
- *Online students are not charged out-of-state fees.
- Manage information technology hardware.
- Manage software.
- Support computer networks.
- Provide end user support.
- Solve information technology problems.
- Demonstrate customer service skills as an IT professional.
- Technical Support Specialist
- Help Desk
- Support Technician
- PC Technician
- Applications Specialist
- Submit the college admission application.
- Submit the $30 one-time fee.
- Submit high school and other official college transcripts.
- Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.
- Attend a program orientation with your advisor.
- Check with Admissions if any additional steps are required.
Please visit the Admissions page for general information.
|103-159||**Computer Literacy - Microsoft Office||1|
|801-136||English Composition 1||3|
|809-198||Introduction to Psychology||3|
|- OR -|
|809-199||Psychology of Human Relations||3|
|154-113||Help Desk Concepts||3|
|154-116||Computer Software Support||3|
|801-141||Introduction to Mass Communications||3|
|809-196||Introduction to Sociology||3|
|150-141||Computer Network Installation||3|
|154-115||Training and Development in Office Systems||3|
|154-122||Introduction to MAC||3|
|150-115||Emerging Innovations in Technology||3|
|154-117||Computer Hardware Support||3|
|809-166||Introduction to Ethics: Theory and Application||3|
|Total Program Credits and Institutional Requirements||63|
Successful completion of 154-117 Computer Hardware Support and attempt at the A+ certification is the exit assessment graduation requirement for the program.
** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation. Consequently, they are not part of the program credit requirements.
- Information Technology - Technical Support Specialist, 2015-2016
- Information Technology - Technical Support Specialist, 2014-2015
- Information Technology - Technical Support Specialist, 2013-2014
Check out the Credit Transfers page for more information.
*Enrollment may limit the campus availability or delivery of certain courses.
Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist academic planner.
For co-curricular activities and opportunities related to this program/certificate, click here.