Listening is a pervasive part of everyday life both at home and at work. We spend more time listening than we do talking, and listening is the critical complement to effective communication. Yet when it comes to skill development listening tends to take a back seat to flashier aspects of communications like presentation skills. In this course, participants will gain the knowledge and skills to enhance their performance on the three Dimensions of Listening: Staying Focused, Capturing the Message, and Helping the Speaker.

Outcomes:

• Understand what it means to listen and why effective listening skills are so important at work
• Ability to recognize, and overcome common barriers to listening
• Identify and practice behaviors that promote effective listening