Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the...
Finding new clients or customers can be challenging, reaching out to them and actually making a sale is a whole other thing. Save time, money and effort with these tried and true proven sales techniques that are guaranteed to deliver proven results. Online offering available from October 5 - 30, 2020. $195 per person. To...
As a recognized leader in professional and leadership development, as well as executive coaching, Flowcess® offers an exclusive world-class online program to the continuing education field. Available for any executive, manager or leader looking to uniquely motivate themselves and others resulting in an elevated self-awareness, increased output, reduced attrition, effective collaboration, improved communication, dissolving of individual and corporate problems, and much more. 10-hour online course, includes 1 hour...
Navigate and operate a Snap-on Verus Pro scan tool by exploring 95% of the features and functionality. Verus Pro scan tools are used in class but students can bring in their own scan tools if they prefer. Snap-on certification testing after passing certification exam (optional). Course prepares students for A6 ASE electrical exam. $169 per...
In today’s world, Lean is a part of the business environment. Lean Six Sigma attacks inefficiencies, non-value added wastes caused by defects, non-value-added flow of information or materials, non-productive time, data storage, stacks of inventory, overproduction and extra processing. With Lean Six Sigma techniques you will have the skills to lead successfully in both service...
Gain a better understanding of the importance of the sales function and learn new skills in relationship management, prospecting, customer management, and delivering a compelling sales presentation. Online offering available from November 2 - 27, 2020. $195 per person.
The WI Commercial Driver’s License Learner’s Permit exam prep class is designed to help you pass the written portion of the CDL exam or the knowledge test. Upon completion, students may test and obtain a Commercial Learner’s Permit (CLP). This is the first step to becoming a truck driver. Students are now qualified to start...
Introduces the student to the basics of computer-aided drawing (CAD) techniques and it’s uses in the construction industry. Students explore basic construction drawings. Familiarity with basic computer knowledge and blueprint reading helpful. This class meets on Monday, November 9 and Wednesday, November 11, 2020. $69 per person. Price includes materials.
Takes your computer-aided drawing (CAD) drawing skills to the next level. Students explore additional CAD topics related to the construction industry. This class meets Monday, November 30 and Thursday, December 3, 2020. $69 per person. Price includes materials.
Explore the fundamentals of forklift operation in the workplace. Students receive hands-on application by practicing with a forklift. Participants examine factors affecting safe operation for the operator, the load, the forklift and the physical environment. Certification is available upon completion for propane, electric and pallet jack forklifts (types I, IV, V). Class is compliant with OSHA...
Prompt action in an emergency medical situation can really make a difference. Are you prepared? In this class, you will learn first aid basics, medical, injury and environmental emergencies and CPR in a relaxed environment. It fulfills OSHA requirements for first aid, medical, injury, and environmental emergencies. This is an instructor led, hands-on course. Upon...
Conflict, change, and stress are a regular part of everyday organizational life. The key to employee survival is resilience, the ability to bounce back after adversity. Being resilient doesn't prevent tough challenges from happening, but it does provide individuals with the strength and wherewithal to recover and move on time and time again. This training...
